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Boarding Requirements

Vaccinations (Should be done 7 days prior to boarding)

For safety reasons guest should be at least 4 months old and fully vaccinated to board with us.

Canine Required
Parvo (DHPP) 1-3 Year(s)
Rabies 1 - 3 Year (s)
Bordetella Within 6 months

Feline Required
FvRCP 1-3 Year(s)
Rabies 1 - 3 Year (s)
FeLV 1-3 Year(s) Optional


Check-In Hours

MONDAY-FRIDAY             SATURDAY                          SUNDAY

        9AM-5PM                 9AM-2:30PM                      9AM-2:30PM

 

Check-Out 

(without grooming services)

MONDAY-FRIDAY             SATURDAY                          SUNDAY

        9AM-1PM                        9AM-1PM                        9AM-1PM

Check-Out 

(with grooming services)

MONDAY-FRIDAY             SATURDAY                          SUNDAY

            12PM- 6PM                  12PM-2:30PM                         12PM-2:30PM

CHECK OUT DAY

Late check-outs after 1:00pm will require additional care and be charged a $25.00 late ckeck-out fee, unless scheduled for a grooming or day care service.

Pets not picked up prior to closing time will be considered overnight guests and be charged an additional night’s stay.


Medication
Oral/Topical Medications are $1.50 per administration. 

Please bring the medication in the original vials with medication labels.

Extra Services Time Span Price
Additional Potty Break 15-20 minutes $6.00
Private playtime (Canine) 15-20 minutes $9.00
Private playtime (Feline) 15-20 minutes $9.00

GUEST POLICIES

HEALTH POLICY                                                                                                                       

The Pet Resort at Evergreen Animal Care Center will not accept any guest that has any of the following conditions:

Guests that have a terminal illness and are in the late stages of that illness.

Guests that have had a communicable illness of any type within the last 30 days prior to “check-in”. 

Guests that require medical treatment beyond the administration of oral or topical medications (see receptionist for information)

The Owner/Guardian/Owner’s agent specifically agrees that the pet has not been exposed to or affected by any contagious disease in the last thirty (30) days prior to “check-in”.

VACCINATIONS                                                          

We highly recommend vaccinations administered seven (7) days prior to the scheduled “check in” date, immunity may not be complete and the pet may not be fully protected. 

ALL guests must be at least (4) months of age & have proof of current vaccines on file.

FLEAS & TICKS                                                   

EVERGREEN is committed to maintaining a flea and tick free facility. The facility and grounds of Evergreen Animal Care Center are flea and tick free. For this reason, Evergreen requires that all guests at our resort be flea & tick free at the time of check in.  If, upon inspection of your pet, fleas or ticks are observed, then your pet will be treated during their stay at Evergreen at your expense. The cost varies depending on the size of the pet. Please be sure to advise us if your pet has any allergies or has a history of sensitivity to these products.

GROOMING                                                                               

For health and sanitary reasons, all guests that board 3 nights or more at Evergreen Pet Resort are required to receive a “Bath & Brush” on the day of scheduled “pick-up” (charged by breed of pet). OPTIONAL:  You are always welcome to add a "Bath & Brush" or a "Full Service Groom" with a one (1) or a two (2) night stay.

In the event that my pet is heavily matted additional charges will apply. EVERGREEN will use all precautions necessary for the safety of my  pet. I have been informed and understand reactions such as irritation, or nicks to the skin, and agree not to hold Evergreen Animal Care Center responsible for  any minor injuries to the skin that are a result of the de-matting process.

MEAL INSTRUCTIONS

Please package your pets kibble in zip-lock baggies measured per meal,  per day for each pet with their name on each bag. If AM feeding is different from PM feeding please mark each bag AM and PM.  If  your pet is on can food, please put your pets name on each can.  We also provide "Science Diet Sensitive Stomach" (dry and wet food) @ $4.00 - $5.00 per serving - see receptionist.  All treats that can break-up in pieces with your hands are accepted.  For the safety of your pet we do not accept rawhide or hard type treats.

  

PERSONAL ITEMS                                                                                  ­­­­­­

For the safety of your pet we do not accept personal items with the exception of a bed, which is required to be in good condition (NO BLANKETS WILL BE ACCEPTED). All rights are waived when handing over your pets personal item. We cannot be held responsible if your pet soils or chews on the personal item. You acknowledge that your items may not be in the same condition as when they were left. Any soiled items will be removed from the room and placed in a bag for the comfort of your pet. Evergreen does not wash personal items. These items will be returned to you at the end of your pets stay.               

              

PET LODGING & GROOMING RESERVATIONS                              

A valid credit card must be held on file in order to “hold” your boarding reservation for your pet(s) stay and for any “non-boarding” grooming reservations. 

We accept Visa, Mastercard and Discover.  We DO NOT accept American Express

PAYMENT                                                                       

Payment is due at time of “check-in” for boarding guests.  Payment is due at time of “pick-up” for “non-boarding” grooming pets.  We accept Visa, Mastercard, Discover, Care Credit, personal checks and cash.  Returned checks will incur a $40 return check fee charged against credit card on file.

CANCELLATION POLICY                                                      

Boarding reservations must be cancelled at least three (3) days prior to arrival

Failure to cancel three (3) days prior to arrival (including a “no-show”) will result in a charge of one (1) night stay of room reserved per pet with credit card on file.

 “Daycare guests” and “non-boarding” grooming reservations require 24-hour cancellation notice

Failure to cancel or a “no show” will result in a $20 charge (per pet)  charged against credit card on file.

SHORTEN BOARDING STAY POLICY   

If Owner  decides to shorten pet(s) boarding stay (prior to the original scheduled day of departure), a 50% credit of days not used will be applied to your account to be used towards any service at Evergreen Animal Care Center (hospital care,  pet resort, daycare or grooming).

Credit must be used within 6 MONTHS from day of pet pick-upNO REFUNDS.   

Our Lobby is closed for arrival and departure during the following holidays (and therefore require a two night minimum stay): Thanksgiving Day, Christmas Day, New Year's Day, Easter Sunday, Memorial Day, Independence Day and Labor Day.

PLEASE BOOK 72 HRS IN ADVANCE